Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship Via Aramix. Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Dermaliscio to import the goods on his behalf. The buyer will pay the taxes & duties in addition with the purchase price of the goods.

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard international shipments may take up to 30 days. In Jordan It takes up to 21 days 

SHIPPING TIMELINES

Please note that orders outside Jordan may takeup up to 30  business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For Domestic & International orders, we will use Aramex to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from dermaliscio.net , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Dermaliscio does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect you, Dermalisio reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Dermaliscio reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

An irregular or excessive returns history

An irregular or excessive returns history involving, damaged, or missing items; or, Potential fraudulent or criminal activity.